Product Related Queries
■How is the material?
They are made of premium, tarnish-free stainless steel. You may use it for daily usage; however, to preserve the polish, remove it before taking a bath.
■ How do I take care of my jewellery?
– Please take off before taking a daily bath or swimming
– Avoid using soap and sanitizer
– Store in the given packaging
– Avoid exposure to sunlight and perspiration.
– Clean your jewellery after each use and occasionally wipe with a soft cloth.
Payment Related Queries
■ How do I make a payment?
We accept COD & UPI, master cards, visa credit & debit cards. We also have an option of net banking.
■ What happens in case my payment fails?
In such circumstances, you will either receive a refund to your account or receive an order confirmation within 48 hours. You can stay in touch with us on WhatsApp on +917718824667
Exchange Related Queries
EXCHANGE POLICY
In order to avoid exchanges due to sizing issues, please reach out to us at any time (via email, whatsapp, instagram dm, facebook messenger – you get the drift) before placing the order. Our team will help guide you with your exact size and fit.
In any case, we do not offer refunds. You can avail a store credit (excluding shipping charges, if any) only.
■ I WANT TO MODIFY MY ORDER, HOW DO I DO IT?
Customers can alter their order before the package is shipped or within 24 hours of their purchase from our website (whichever is earlier) by sending us a whatsapp us on +917718824667
Any requests received after the abovementioned period will not be entertained. In case of pre-paid orders, we do not offer refunds.
You can either avail store credit or an immediate exchange on the product purchased (excluding shipping charges, if any).
■ WHAT IF I WANT TO EXCHANGE A PIECE ONCE I RECEIVE IT?
You can conveniently exchange any item for store credit (excluding shipping charges, if any) only, within 15 days from the date of delivery.
Post 15 days, no requests for exchange will be entertained.
In any case, we do not offer refunds. You can avail a store credit or an immediate exchange only.
To exchange an item, please drop us a text on +91 7718824667. Any products sent back to us without informing may not be accepted.
■ ONE LAST THING, ARE ALL PRODUCTS LIABLE FOR EXCHANGE?
Please note that all Fragrance / Beauty products and products on sale or using any discount / offer, cannot be exchanged.
Products that are purchased using a credit note code or have been immediately exchanged, will be considered as full and final sale. The same will not be eligible for a further exchange under any circumstances.